Call Centre Management
MASA prides itself on the delivery of exceptionally high standards of service and actively seek customers’ feedback to ensure that our own goals are exceeded. The objective is to continually measure and monitor customers’ perceptions of MASA.
MASA works together with its clients in finding out their needs and then offering customised optimum business solution. The challenge is to find the right alliance of technologies and service that allows each business to unleash its full potential for the highest productivity, efficiency and profit. Besides fulfilling member’s emergency motoring needs, MASA opens its door to other business opportunities. Whoever the customers are, wherever they are from and wherever they are going, MASA offers solutions to ensure that they receive the services they expect.
MASA will call members to get feedback on the services rendered during their emergency roadside incidents. MASA will also make sure members receive all related documents on their motor insurance policy including their auto assist car sticker and leaflet.
MASA provides immediate response in customer service with round-the-clock operations centre throughout the year. MASA Customer Service receives inbound calls for claims notification, enquiries, handling and nationwide assistance for client’s business.
MASA provides outbound calls for marketing, made on behalf of its clients.